FREQUENTLY ASKED

QUESTIONS

Q. What are your shipping charges?

A. Please refer to our ORDERING  INSTRUCTIONS.

 

Q. How long do I wait for delivery of my order?

A. If the item you ordered is in stock it will take between 2 and 5 days to deliver depending where you
are in the country.

 

Q. Can I collect my order from your warehouse?

A. Absolutely. Our address can be found under the CONTACTS PAGE with our opening and closing
times.

 

Q. How long does it take for out of stock items to become available?

A. The time frame can vary between a couple of weeks to several months. Feel free to contact us for
more information on any particular item.

 

Q. If you don’t have an item I’m looking for, can you do a special order for me?

A. Yes, If the item is available from our suppliers and is still in print. Let us know what you are looking
for.

Q. Do you do international shipping?

A. Unfortunately not. We can only deliver within the borders of South Africa. You will need to employ
an export agent with a South African delivery address.

 

Q. Are your products authentic?

A. Yes, we only sell genuine products as published under licence from the authors.

 

Q. What is your return policy?

A. You can return the product within 7 days for credit or full refund as long as the product is in its
original packaging and undamaged.

 

Q. I don’t have a credit card, do you provide an alternative payment option?

A. You can pay by EFT or Collect and pay at our office. See PAYMENT TERMS.

 

Q. What happens if the items I receive are faulty?

A. Please contact us, we will replace, repair the goods or refund you.

 

Q. I want to speak with someone.

A. If you have any queries, please call our office on 021 447 2436 during our office hours.